Privacy Policy
Last Updated: 15.05.2025
Introduction
Concept Facades (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (conceptfacades.co.uk) and engage with our services. This policy complies with the General Data Protection Regulation (GDPR) and other applicable UK laws.
By using our website, you agree to the terms in this Privacy Policy. If you do not agree, please refrain from using the website.
1. Definitions
- Personal Data: Any information relating to an identifiable individual, such as names, addresses, email addresses, phone numbers, or IP addresses.
- Processing: Any operation performed on Personal Data, including collecting, storing, using, sharing, or deleting.
- Controller: Concept Facades as the entity determining the purposes and means of Personal Data processing.
2. Personal Data We Collect
We collect the following types of data:
- Information You Provide: Name, email address, phone number, company name, and project details submitted via contact forms or inquiries.
- Usage Data: IP addresses, device information, browser type, and cookies to analyze website usage and improve user experience.
3. How We Use Your Data
We use Personal Data for the following purposes:
- Fulfilling inquiries or providing quotations related to cladding, soffits, windows, and doors.
- Managing projects and customer relationships.
- Improving the performance, security, and usability of our website.
- Marketing purposes (only with your explicit consent).
4. Legal Bases for Processing
We process your data under one or more of the following legal bases:
- Consent: When you voluntarily provide your data via forms, newsletters, or surveys.
- Contract: When data is necessary to fulfill orders or provide services.
- Legitimate Interests: To improve our services provided this does not infringe on your rights.
- Legal Obligation: To comply with UK legal or regulatory requirements.
5. Sharing Your Data
We do not sell or rent your data to third parties. We may share data in the following instances:
- Service Providers: Third-party companies assisting in delivering services (e.g., hosting or analytics).
- Compliance: When required by law to share data with authorities or courts.
6. Your Rights Under GDPR
You have the following rights regarding your Personal Data:
- Right to Access: You may request access to the data we hold about you.
- Right to Rectification: Correct inaccuracies in your data.
- Right to Erasure (Right to Be Forgotten): Request deletion of data we no longer need.
- Right to Restriction: Restrict processing under certain circumstances.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing for marketing purposes.
You can exercise these rights by contacting us.
7. Data Retention
We retain data only as long as necessary for the purposes outlined or as required by law.
8. Security Measures
Your data is stored securely using encryption technologies and access controls.
9. Cookies
Our website uses cookies to enhance your browsing experience. Please see our [Cookie Policy] for details on how cookies work and your management options.
10. Contact Details
For questions about this Privacy Policy, contact us